Question 1

What is xfind?

Accepted Answer

xfind is a search and discovery engine for eCommerce: it replaces your store's native search with instant results, smart filters, recommendations and merchandising tools.

Question 2

How are you different from Doofinder, Algolia and Motive?

Accepted Answer

Algolia is extremely powerful but needs engineering and gets expensive as traffic grows; Doofinder is simple but limited on advanced merchandising; Motive targets enterprise. xfind combines fast setup, fine-grained ranking control and linear pricing, with human support and EU data hosting.

Question 3

Does it work for B2B catalogs?

Accepted Answer

Yes. We handle customer-specific price lists, part numbers, partial SKU search and per-group product visibility.

Question 4

How long does installation take?

Accepted Answer

With native connectors, usually half a day: connect the catalog, wait for indexing, enable the widget. Headless API integrations typically take 2-3 days of development.

Question 5

Which platforms do you support?

Accepted Answer

Magento 2 and Adobe Commerce, Shopify, WooCommerce, PrestaShop, Shopware, plus any custom frontend through our REST API and JavaScript SDK.

Question 6

How often is the catalog refreshed?

Accepted Answer

Incremental sync runs every 5 minutes; price and stock can be pushed in real time through webhooks.

Question 7

Will it slow my site down?

Accepted Answer

No: requests never hit your server and the script is under 18 kB gzipped, loaded asynchronously.

Question 8

Where is data hosted?

Accepted Answer

In European data centres (Frankfurt and Milan), with daily backups and encryption at rest and in transit.

Question 9

Are you GDPR compliant?

Accepted Answer

Yes. We sign a data processing agreement, anonymise IP addresses and never profile your shoppers for our own purposes.

Question 10

Can I migrate from another vendor?

Accepted Answer

Yes. We import synonyms, rules and redirects from your current provider and run both engines side by side until you're convinced.

Question 11

Any lock-in?

Accepted Answer

No. Monthly plans can be cancelled anytime; yearly plans give you two months free.

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